Return Policy
Paperlust 100% Print Happiness Guarantee
At Paperlust Print Shop, we only print happiness.
All Paperlust orders are triple-checked for quality assurance to ensure everything is top-notch before we ship them to you. If receiving our goods doesn’t spark joy or if you are not 100% happy with the outcome of your order, contact us within 30 days of dispatch, and we will help to fix them for you, no exception.
How to claim
Contact our customer service to claim upon Paperlust Print Happiness Guarantee. Specify the reason for the return request in your message and indicate any preference for replacement as follows:
- exchanging for an identical item
- selecting an alternate material or finishing option of similar value
- account credit
- or a refund.
Item Exchange
Exchange is guaranteed for all orders. If the items you receive fall under your expectation, simply contact us, and we will be happy to discuss other options with you. In some cases where exchanging for an identical item doesn’t solve your issue, we will offer an alternative material or finishing option of similar value that produces a better outcome.
Damaged/Defective Items
At Paperlust Print Shop, we prioritize quality over others. If the items you received appear to be damaged or defective, contact our customer service within 30 days of dispatch. To ensure you have our fastest response, please attach digital photos of the defective item to our email. Our customer service representatives will contact you by email, or call if we got things to clarify.
Exclusion to the Guarantee
After you place your order, a design proof will be sent from our design team. At this stage, you must review all text supplied, including your logo and other text on your design, and then approve it for print. If you are not happy with your printed product because a wrong text was supplied or there was a misspelled word supplied, we’ll happily help you fix it and share the cost of reprinting with you.
I don’t like the print outcome and want to choose another material type. Can I do that?
Yes. We guarantee free reprint on an alternative material of similar value. If the replacement item you are after has a higher value, you are only required to pay the difference.
How long does it take to reprint my order?
The turnaround time will depend on the product type you choose. Please refer to our printing & shipping timeline. If you need them urgently, speak to our customer service to prioritize your reprint or select another alternative option that works for you.
Do I need to return the items to claim this Guarantee?
We will need the items to be returned to us only if you opt for a full refund or store credit. Return shipping costs are the responsibility of the customer. Contact our customer service to request a return.
If you wish to keep the items and choose a reprint on an alternate option, we only require digital photos to process the claim. However, in rare cases where the damage/defect cannot be verified over the phone or via email contact, the item may be required to return to Paperlust for inspection before a determination can be made as to the state of the product.
If I choose a refund, how long will it take for the refund to appear in my bank statement?
As soon as we receive the returned goods, we will process the refund within 1-2 working days. Please be advised that returning funds can take up to 7-15 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds). You will receive a confirmation email from our payment processor as soon as the refund process has started.
If I choose credit, how do I use it in the future?
We will generate a special coupon code that contains the credit amount. You can apply the code on your next Paperlust Print Shop order. The coupon doesn’t have any expiration date and is available for any products.
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What should I do if there's something wrong with an order I received?
Please call us or send an email to printshop@paperlust.co shortly after you find out there are some issues with the received order so we can sort it out as soon as possible. You can also provide some photos or videos so we can investigate it faster..
What should I do if something is missing from my order?
Please call us or send an email to printshop@paperlust.co shortly after you find out there are missing items in the package so we can sort it out as soon as possible.