The Perfect Print Promise
If your order doesn’t make you smile, we’ll reprint it — free.
Every print from Paperlust Print Shop should feel spot‑on. If it doesn’t, tell us within 30 days from dispatch and we’ll reprint at no cost. No fine print, no hoops — just happy printing.
What’s included
- All products, all orders. Stickers, labels, A-frames — everything we sell.
- Any reason. Smudged? Colour off? Courier hiccup?
- Free priority reprint. We reprint and ship it out — fast and on us.
- Simple process. A quick message and a photo are usually all we need.
Why we can promise this
We obsess over beautiful print — quality stocks, sharp detail, and careful checks. But if something isn’t right for you, we’ll make it right. That’s the promise.
How it works
- Say hello.Contact us at printshop@paperlust.co within 30 days of dispatch and tell us what’s wrong.
- Show us. Share a quick photo or note so we can see the issue.
- Returns. Returns are required for refund.
- We reprint. We’ll reprint your order free of charge (with the same artwork).
- We prioritise it. Your reprint goes to the front of the queue and ships ASAP.
What’s covered
Transit damage: bent corners, scuffs, weather damage on signage — new set incoming.
Trim & cut: edges slightly off, shape not quite right — we’ll do it again.
Adhesive & materials: sticker not sticking as it should; material feels not what you had in mind — reprint on a better available match.
Short version: If you’re not delighted, we reprint.
Our Promise Pillars
Response
Fast, friendly, human.
- You’ll speak to a real person who understands print — not a chatbot.
- Clear next steps in the first reply so you know exactly what will happen and when.
Resolution
We make it right — your way.
- Free reprint on us (prioritised in production and shipping).
- If a reprint isn’t right for you, choose refund — we’ll honour what feels best for your situation.
- No extra shipping charges on any resolution under this promise.
Quality
Obsessed with detail, from file to finish.
- Premium materials and inks selected for clarity, colour fidelity and durability.
- Careful checks for colour, trim, cut and adhesive performance.
- Dielines, kiss-cuts and custom shapes verified against your artwork before print.
- If the result isn’t what you expected, we’ll arrange a one-time free reprint or refund within 30 days.
Feedback
Fast, friendly, human.
- Tell us what worked and what didn’t — every note helps us improve.
- Big ideas welcome: new sizes, materials or finishes you want to see? We feed requests straight to our product team.
Refund
Simple, transparent, timely.
- If you opt for a refund instead of a reprint, we’ll initiate it within 1–2 business days after confirming your case.
- Refunds are returned to your original payment method. Banks/card providers typically take 3–10 business days to complete processing.
FAQ
Does this apply to everything?
Yes — every Paperlust Print Shop product.
What’s the timeframe?
Make a claim within 30 days from dispatch. That’s a full month to check your order.
Do I have to pay shipping again?
No. Reprint and shipping are on us.
Do I need to send the first batch back?
Refund: Yes - please return the original items to our office.
We process your refund once the return is in transit.
Reprint: Usually no — a quick photo is enough.
Keep or recycle the originals unless we ask for a return.
What if I’m past 30 days?
Still reach out. We’ll always try to help.
If I choose a refund, how long until it appears in my account?
We initiate refunds in 1–2 business days; your bank/card provider may take 3–10 business days to post it.