Event Stationery
Print Shop

The Perfect Print Promise

If your order doesn’t make you smile, we’ll reprint it — free.

Every print from Paperlust Print Shop should feel spot‑on. If it doesn’t, tell us within 30 days from dispatch and we’ll reprint at no cost. No fine print, no hoops — just happy printing.

What’s included

  • All products, all orders. Stickers, labels, A-frames — everything we sell.
  • Free reprint for any print problem; a proof-approved typo is shared cost.
  • Free priority reprint. We reprint and ship it out — fast and on us.
  • Simple process. A quick message and a photo are usually all we need.

Why we can promise this

We obsess over beautiful print — quality stocks, sharp detail, and careful checks. But if something isn’t right for you, we’ll make it right. That’s the promise.

How it works

  • Say hello.Contact us at printshop@paperlust.co within 30 days of dispatch and tell us what’s wrong.
  • Show us. Share a quick photo or note so we can see the issue.
  • Returns are needed only when you choose a refund or store credit.
  • We reprint. We’ll reprint your order free of charge (with the same artwork).
  • We prioritise it. Your reprint goes to the front of the queue and ships ASAP.

What’s covered

Transit damage: bent corners, scuffs, weather damage on signage — new set incoming.

Trim & cut: edges slightly off, shape not quite right — we’ll do it again.

Adhesive & materials: sticker not sticking as it should; material feels not what you had in mind — reprint on a better available match.

Short version: If you’re not delighted, we reprint.

See the full terms in our return policy.

Our Promise Pillars

response

Response

Fast, friendly, human.

  • You’ll speak to a real person who understands print — not a chatbot.
  • Clear next steps in the first reply so you know exactly what will happen and when.
resolution

Resolution

We make it right — your way.

  • Free reprint on us (prioritised in production and shipping).
  • If a reprint isn’t right for you, choose refund — we’ll honour what feels best for your situation.
  • No extra shipping charges on any resolution under this promise.
quality

Quality

Obsessed with detail, from file to finish.

  • Premium materials and inks selected for clarity, colour fidelity and durability.
  • Careful checks for colour, trim, cut and adhesive performance.
  • Dielines, kiss-cuts and custom shapes verified against your artwork before print.
  • Within 30 days of dispatch, choose one free reprint per order or a refund under the Perfect Print Promise.
feedback

Feedback

Fast, friendly, human.

  • Tell us what worked and what didn’t — every note helps us improve.
  • Big ideas welcome: new sizes, materials or finishes you want to see? We feed requests straight to our product team.
refund

Refund

Simple, transparent, timely.

  • Your refund is started within 1 to 2 business days after the parcel is on its way back. Your bank or card provider typically takes 3 to 10 business days to display it.

FAQ

Does this apply to everything?

Yes — every Paperlust Print Shop product.

What’s the timeframe?

Make a claim within 30 days from dispatch. That’s a full month to check your order.

Do I have to pay shipping again?

No. Reprint and shipping are on us.

Do I need to send the first batch back?

For a refund or store credit, yes, the original items need to be sent back first, and we pay return postage when a refund is approved for a faulty print. For a reprint, usually no, a photo is enough. Keep or recycle the originals unless we ask for them.

What if I’m past 30 days?

Still reach out. We’ll always try to help.

If I choose a refund, how long until it appears in my account?

Your refund is started within 1 to 2 business days after the parcel is on its way back. Your bank or card provider typically takes 3 to 10 business days to display it.