Paperlust Print Shop return policy
This page is the full terms of the Perfect Print Promise. The promise covers every order at Paperlust Print Shop when a print is not right for you. Tell us within 30 days of shipment and we will help. The Perfect Print Promise page is the short version of these terms.
Perfect Print Promise terms
What the promise covers
The Perfect Print Promise applies to every product and every order at Paperlust Print Shop. It covers anything that means the print is not right for you: color off, smudged print, trim or cut wrong, sticker adhesive not holding, material not what you expected, and damage in transit. Tell us within 30 days of shipment. After 30 days, still contact us and we will try to help.
How to make a claim
Contact us at printshop@paperlust.co, call 1-888-943-3447 toll-free from the US and Canada, or use live chat. A message and a photo is usually all it takes to start a claim, and our team will walk you through the next step.
Your options
Under the Perfect Print Promise, you choose the remedy. A free reprint of the same artwork is prioritized in production and shipping, with one free reprint per order. You can reprint on a different material or finish of similar value and pay only the difference. Store credit is a coupon code for the order value with no expiry, or you can receive a refund to your original payment method. Reprints and replacements ship free.
Sending items back
For a reprint or a different material, a photo is usually all we need. Keep or recycle the originals unless we ask for them. In rare cases where a photo cannot show the problem, we may ask for the item back to inspect it. For a refund or store credit, you send the originals to us first, and we provide return instructions. When a refund is approved for a faulty print, we pay return postage.
Refund timing
We start the refund within 1 to 2 business days once the returned items are on their way to us. You receive a confirmation email from our payment processor when the refund starts. The bank or card provider usually takes 3 to 10 business days to show it in your account.
Store credit
Store credit is issued as a coupon code for the order value. The code has no expiry date and can be used on any product at Paperlust Print Shop. If you choose store credit, we will ask you to ship the originals back before we issue the code, just as we do for a refund.
Missing items
If something is missing from the package, email printshop@paperlust.co or call us soon after it arrives. Include a photo of what came in the package. Our team will check the order and tell you what happens next under the Perfect Print Promise.
Reprint timing
Reprints go to the front of the production queue. Normal production times are on the production and shipping times page. If you have a timing question, email printshop@paperlust.co or call 1-888-943-3447 toll-free from the US and Canada.
Proof-approved errors
Before printing, you receive a digital proof by email and check the text, spelling, names, numbers, and logo placement. If a mistake was in the text you supplied and you approved it on the proof, that mistake is not a print fault. We reprint the order and share the cost of the reprint with you.
Related policies
FAQ
What is Paperlust Print Shop's return policy?
Paperlust Print Shop's return policy is the Perfect Print Promise. It applies to every product and every order. Contact us within 30 days of shipment and you can choose a free reprint, store credit, or a refund.
Can custom printed items from Paperlust Print Shop be returned for a refund, and do the items have to be sent back?
Custom printed items can be returned for a refund under the Perfect Print Promise, and the original items must come back to us first for a refund or store credit. For a reprint or a different material, you usually do not need to send anything back. A photo is enough in most cases.
How long does a refund take?
After the items are on their way back, we begin the refund within 1 to 2 business days. Your bank or card provider usually takes 3 to 10 business days to post it. You get a confirmation email from our payment processor when the refund begins.
Who pays for shipping on a Paperlust Print Shop reprint or return?
You do not pay extra shipping on a reprint or a replacement under the promise. For a refund or store credit, you send the originals back to us first. When a refund is approved for a faulty print, we pay the return postage.
What happens if I approved a proof that contained my own typo?
If you approved a proof that contained your own typo, that mistake is not a print fault. Before printing, we email a digital proof for you to check the text, spelling, names, numbers, and logo placement. We will still reprint the order and share the cost of the reprint with you.
What should I do if my order arrives damaged or with something missing?
Email printshop@paperlust.co or call 1-888-943-3447 soon after the package arrives. Include a photo of what came in the package. Our team will check what happened and help with a replacement, credit, or refund under the Perfect Print Promise.